How OnePe Works
OnePe connects the different parts of your restaurant operation so that information flows from one stage to the next without unnecessary manual work.
The basic restaurant workflow is:
Customer → Table/Reservation → Order → KOT → Kitchen → Service → Bill → Payment → Reports
1. Customer and Table
Start by managing your tables, areas and reservations. When a customer arrives, they can be assigned to an available table or linked to an existing reservation.
2. Take the Order
The captain or waiter selects the table and adds the customer's order in OnePe.
Items, quantities, modifiers and special instructions can be added to the order.
3. Send the KOT
Once the order is confirmed, the relevant items are sent to the kitchen through the KOT workflow.
If the restaurant has multiple kitchens, items can be routed to the appropriate kitchen.
4. Prepare and Serve
Kitchen staff can view pending orders, prepare them and update their status.
The service team can then serve the customer and monitor the order.
5. Generate the Bill
Once the customer's order is complete, the bill can be generated from the order.
Applicable taxes, discounts and other charges can be handled according to the restaurant's configuration.
6. Receive Payment
The customer can pay using the available payment methods, such as cash, card, UPI or online payment.
The payment is recorded against the bill.
7. Record Business Data
The completed transaction contributes to relevant restaurant records such as:
- Sales
- Payments
- Customer history
- Staff activity
- Inventory
- Reports
8. Use the Data to Manage the Restaurant
Owners and managers can use OnePe reports and business information to understand what is happening in the restaurant and make better decisions.
The Complete OnePe Flow
Table → Order → KOT → Kitchen → Service → Billing → Payment → Customer Data → Reports
This connected workflow helps reduce duplicate work, improve operational visibility and keep important restaurant information in one place.