Honest Billing.
No Surprises. Ever.
You are always free to cancel your OnePe subscription. We believe in straightforward terms — cancel anytime, stop being charged, no fine print. Read exactly what happens when you do.
Policy at a Glance
What You Need to Know, Upfront
Six plain-language facts about cancellations and refunds on OnePe.
There are no lock-ins and no cancellation fees. You can stop your subscription at any point — monthly or annual — directly from your dashboard.
Once cancelled, your subscription stops immediately. You will never be charged again for the subscription after your cancellation is confirmed.
Subscription fees already charged — whether monthly or annual — are non-refundable once the billing period has started and services have been rendered.
If you have an active long-term plan with significant time remaining, the OnePe team may — at their sole discretion — credit back the unused balance on a pro-rata basis.
Before cancelling, feel free to reach out to our team. We are happy to resolve concerns, pause your account, or discuss options that work better for you.
Upon cancellation, restaurant owner accounts immediately lose access to all platform data, including menus, orders, and customer records. Export your data before cancelling.
Our Billing Commitment to You
We will never charge you after you cancel. The moment your cancellation is confirmed, your subscription ends and no further billing occurs. Equally, any fees already paid for an active period — monthly or annual — are considered payment for services already made available, and are not refundable under our standard policy. This policy exists so our team can continue building and maintaining the platform reliably.
Two Things to Know
Special Consideration & Data Access
The two most important things to understand before you cancel your OnePe subscription.
Pro-Rata Credit — Available on Special Request
We understand that business needs change. If you have subscribed to a long-term plan (quarterly, half-yearly, or annual) and genuinely cannot continue — for example, a restaurant closure, a force-majeure event, or a material change in your situation — the OnePe team will consider your case individually.
On a valid special request, we may credit back the pro-rata value of the remaining unused subscription period to your OnePe wallet or original payment method, at our sole discretion. This is not an automatic entitlement — it is a goodwill gesture extended on a case-by-case basis after review by our billing team. To raise a request, email us at billing@onepe.in with the subject line "Pro-Rata Refund Request".
⚠️ Data Access Ends Immediately on Cancellation
This is the most important operational fact to understand. The moment your subscription is cancelled, your restaurant owner account will lose access to all data stored on the OnePe platform. This is permanent and immediate — there is no grace period.
The following will become inaccessible:
- All order history and transaction records
- Customer dining records and contact preferences
- Menu configurations, pricing and item data
- Table layouts, booking history and reservation data
- Staff accounts and permission settings
- Analytics, reports and performance dashboards
- All media uploads including food photos and branding assets
We strongly recommend exporting all data you need before cancelling. Use the data export function in your restaurant dashboard (Settings → Data Export) to download a full copy of your records. Once access is revoked, OnePe cannot retrieve or restore data on your behalf.
Full Policy
Cancellation & Refund Policy — Complete Details
The complete policy for OnePe (onepe.in). Questions? Email billing@onepe.in
1. Subscription Plans
OnePe offers subscription plans for restaurant owners to access the platform's features — including digital menus, POS, table management, order tracking and customer insights. Plans are available on the following billing cycles:
| Plan Type | Billing Cycle | Refundable? | Pro-Rata Eligible? |
|---|---|---|---|
| Monthly | Charged every 30 days | ✗ No Refund | Not Applicable |
| Quarterly | Charged every 3 months | ✗ No Refund | On Special Request |
| Half-Yearly | Charged every 6 months | ✗ No Refund | On Special Request |
| Annual | Charged every 12 months | ✗ No Refund | On Special Request |
By subscribing to any OnePe plan, you agree that you have read, understood and accepted this Cancellation and Refund Policy in full.
2. How to Cancel Your Subscription
Cancelling your OnePe subscription is straightforward and does not require you to contact support unless you prefer to. Follow these steps:
3. What Happens After Cancellation
Billing stops immediately. Your subscription is terminated the moment cancellation is confirmed. There will be no further recurring charges. Your payment method will not be debited again for subscription fees related to OnePe.
Service access ends immediately. Unlike some platforms that offer a "grace period" until the end of a paid billing cycle, cancellation on OnePe takes effect at the time of the request. You will not retain access to your dashboard for the remaining days of a paid period.
Customer-facing features are deactivated. If your restaurant has an active digital menu or QR-code ordering system powered by OnePe, these will also stop working immediately upon cancellation. We recommend informing your staff and updating your on-table materials accordingly.
Re-subscribing. If you change your mind, you are welcome to re-subscribe at any time. Your restaurant profile information may be retained for a limited period (up to 90 days) to make reactivation easier. After 90 days, all data is permanently deleted from our systems.
4. Refund Policy
When you subscribe to a OnePe plan, you gain immediate access to the full suite of features included in that plan. Because service delivery begins from the moment of subscription, we are unable to offer refunds for any portion of a billing period that has already started.
Monthly plans: If you cancel a monthly plan, you will not be charged in the following month. However, the current month's fee — which covers the current 30-day service period — is not refundable, regardless of how early in the month you cancel.
Annual plans: If you cancel an annual plan, future renewals stop. The annual fee already paid covers a full 12-month period of platform access and is not refundable under the standard policy. Please see Section 5 regarding pro-rata credit requests for long-term plans.
Trial periods: If OnePe offers a free trial and you cancel before the trial ends, you will not be charged. If you cancel after the trial converts to a paid subscription, the standard no-refund policy applies.
5. Pro-Rata Credit on Special Request
OnePe recognises that circumstances can change. In extraordinary situations — such as a permanent restaurant closure, a significant and documented change in business operations, or a force-majeure event — the OnePe team will consider requests for a pro-rata credit of the unused portion of a long-term subscription.
Who is eligible to request:
- Restaurant owners who have subscribed to a quarterly, half-yearly, or annual plan
- Owners who have a minimum of 60 days of unused subscription time remaining at the point of the request
- Owners in good standing with no outstanding payments or policy violations
How it works:
- The pro-rata value is calculated as: (Remaining days ÷ Total plan days) × Plan fee paid
- Credit may be issued to your OnePe wallet for use on a future plan, or to your original payment method, at the discretion of the OnePe team
- Each request is reviewed individually and a response is provided within 7 business days
- Approval is at the sole discretion of the OnePe team and is not guaranteed
6. Data Access After Cancellation
Cancellation of your OnePe subscription immediately terminates your access to the platform and all data stored within it. The following data becomes inaccessible:
- Complete order history and sales reports
- Customer visit records and dining preferences
- All menu items, categories, modifiers and pricing
- Table maps, floor plans and seating configurations
- Staff profiles, roles and access logs
- Inventory records and supplier information (where applicable)
- Analytics dashboards, revenue reports and performance data
- All uploaded media — food photography, brand logos and banners
- Promotional message history and customer communication logs
Data retention period. Following cancellation, OnePe retains your data in an encrypted, inaccessible state for up to 90 days. This is to facilitate reactivation should you choose to re-subscribe within that window. After 90 days, all data is permanently and irreversibly deleted from our systems in accordance with our Privacy Policy.
OnePe cannot recover deleted data. Once the 90-day retention window has passed, or once a user explicitly requests permanent deletion, the data cannot be restored under any circumstances. Please treat the pre-cancellation export as your only opportunity to preserve your records.
7. Exceptions & Special Circumstances
While the standard no-refund policy is firm, OnePe will always act reasonably in the following exceptional situations:
Billing errors. If you have been overcharged, charged at the wrong rate, or charged twice for the same period due to a technical error on our part, you are entitled to a full refund of the excess amount. Contact us with your payment reference and we will resolve it within 5 business days.
Service unavailability. If OnePe experiences a significant platform outage or service failure that materially prevents you from using the product for an extended period (48 hours or more), we will assess the situation and may offer a proportional service credit.
Fraudulent charges. If you believe a charge on your account was made fraudulently or without your authorisation, contact us immediately at billing@onepe.in. We will investigate promptly and cooperate fully with your bank or payment provider.
Plan switching. If you wish to switch from an annual plan to a monthly plan (or vice versa), contact us before your renewal date. We can discuss options to accommodate the change without you needing to cancel and lose access to your data.
8. Contact & Billing Support
For any questions about your subscription, a billing dispute, a pro-rata request, or anything covered in this policy, please reach out to us. A real person from the OnePe team will respond.
- Billing & refund queries: billing@onepe.in
- General support: support@onepe.in
- Platform: onepe.in
- Response time: Within 72 hours on business days
This policy was last reviewed and updated in June 2025 and applies to all restaurant owner subscriptions on onepe.in and the OnePe platform.
Have Questions About Your Plan?
Our team is always happy to talk through your options — whether you need to pause, downgrade, or just want to understand what you're paying for.