Help & Support
Your questions, answered
Answers to the most frequently asked questions.
OnePe is an all-in-one digital platform that combines a QR-code ordering system with a powerful POS. It helps you speed up service, reduce manual errors, and give your customers a modern, contactless dining experience.
Once your account is created, you can create your menu, design your floor plan, and generate QR codes to start taking orders immediately.
No. OnePe is a web-based solution. Customers just scan the QR code with their phone camera or any UPI app, and your menu opens instantly in their browser.
Yes! OnePe is cloud-based and works on any device with a web browser. You don’t need to buy expensive, specialized hardware to run our POS or management system.
You can use the Effortless Menu Management feature to hide or edit items instantly. If a dish is unavailable, you can toggle it off in your dashboard, and it disappears from the customer's digital menu in real-time.
This allows you to recreate your restaurant's physical layout digitally. You can arrange tables in the system to match your actual floor, making it easy to track which tables are occupied, reserved, or bill-ready.
When a customer places an order via QR code, it is instantly sent to your POS. From there, a KOT is generated automatically and can be printed or displayed on a screen in the kitchen, so your chefs can start cooking immediately.
Yes. Our Staff Management feature lets you create separate logins for waiters, chefs, and managers. You control exactly what each person can see or edit through custom permissions.
Absolutely. OnePe supports Bill Printing. You can connect the system to your thermal printer to provide fast and accurate paper receipts.
You can track real-time table occupancy and manage future reservations directly through the dashboard. This ensures you maximize your seating capacity and reduce customer wait times.
Yes, OnePe is built for scale. You can manage multiple outlets from a single master account and view combined or individual performance reports.
OnePe provides data-driven Reports on your daily sales, peak hours, top-selling dishes, and staff performance, helping you make smarter business decisions.
We are integrated with Razorpay and Stripe, ensuring that your customers can pay securely via UPI, Credit/Debit cards, or Net Banking.
ayments made by customers are settled directly into your registered bank account. We follow a standard T+2 settlement cycle (Transaction day + 2 business days).
No. We are a subscription-based SaaS. We do not take a cut of your hard-earned sales. You keep 100% of your profits; you only pay the fixed subscription fee for using the software.
We offer Monthly and Annual plans. The annual plan is the most popular because it offers a significant discount, making the software much cheaper compared to paying month-to-month.
OnePe requires an internet connection to sync orders and payments. However, since it is optimized for speed, even a basic 4G/5G mobile hotspot can keep your restaurant running smoothly if your main Wi-Fi goes down.
Yes. We use industry-standard encryption to protect your sales data, menu information, and customer details. Your data is stored on secure cloud servers.
Subscription payments (both monthly and annual) are non-refundable. If you cancel, your service will remain active until the end of the current billing period.
Our team is based in Jaipur, Rajasthan, India and ready to help. You can reach us at mail@onepe.in for technical support, menu setup assistance, or staff training. On successful subscribing our services, we will provide you contact details of our tech support team.
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