Reconcile Every Refund
& Secure Cash Drawer Balances
Track customer returns, audit cashier refunds, reconcile UPI and credit card settlement payouts, and eliminate cash drawer discrepancies with 100% precision.
How it works
Refund Tracking in 3 Simple Steps
From customer return requests to manager authorization and gateway settlement matching.
Cashier or manager processes a bill refund, item return, or payment reversal directly on the POS system.
Manager inputs security PIN code and logs mandatory refund reason (e.g., "Food Quality Issue", "Wrong Order").
System adjusts cash drawer totals, logs payment gateway payout discrepancies, and generates audit reports.
Refund Tools
Comprehensive Refund & Settlement Features
Everything you need to track returns, audit cashier reversals, and reconcile payment gateways.
Track every item return and full bill refund with customer details and itemized pricing.
Require manager PIN approval for all cash refunds or credit card chargeback reversals.
Ensure staff select standardized reasons (e.g. food quality, wrong item, customer wait time) for every return.
Reconcile Razorpay, Paytm, PhonePe, and UPI payouts against POS settlement totals automatically.
Compare physical cash drawer counts against expected cash sales and refund deductions instantly.
Automatically return refunded food items back into kitchen stock or record them as kitchen wastage.
Monitor refund volumes and settlement discrepancies across multiple restaurant locations in real time.
Export detailed refund audit sheets and gateway settlement matrices into Excel or PDF formats.
Dashboard
Refund Audit & Settlement Reconciliation Dashboard
Maintain complete financial visibility over customer returns, cashier drawer variances, and payment gateway payouts.
View refund transactions populate instantly with cashier names, amounts, and manager authorization notes.
Automatically reconcile digital payment provider settlements with total POS collection records.
Identify cash shortages or overages immediately during shift closing audits.
Receive automated daily digest emails listing all customer returns and refund totals.
Filter refund and settlement data across specific shifts, weekend periods, or custom months.
Analyze refund frequencies broken down across cash, UPI, credit card, and digital wallets.
Get notified instantly on WhatsApp if single refund amounts exceed your configured limit.
Streamline shift handovers with automated cashier cash drawer balance verifications.
Role-based permissions ensure refund reports and gateway credentials remain strictly confidential.
Benefits
Why Restaurants Depend on Refund Reporting
Protect cash registers, reconcile payment gateways effortlessly, and eliminate cashier discrepancies.
Exact tracking of cash refunds eliminates unexplained cash shortages at end-of-day closing.
Match digital payouts and refunds against bank deposits in minutes instead of hours.
Manager PIN requirements ensure every return is authenticated and logged to the correct staff member.
Track refund reasons to spot recurring food quality or kitchen preparation complaints quickly.
Automatically deduct refunds from gross sales to report true net daily revenue accurately.
Reduce end-of-day reconciliation time from an hour to just 10 minutes with automated matching.
Testimonials
Loved by Restaurant Owners & Accountants
See how refund reporting and settlement reconciliation eliminated daily cash discrepancies.
"Reconciling UPI and credit card settlements used to be a nightmare with missing refunds. OnePe's gateway settlement matching reconciles payouts automatically every single day."
"Requiring manager PINs for all cash refunds stopped cashier drawer discrepancies completely. Shift closings now take less than 10 minutes."
"Tracking refund reasons helped us identify and resolve a food temperature issue with our delivery packaging within days."
FAQ
Frequently Asked Questions
Everything you need to know about our refund and settlement reporting software.
Simple, Transparent Plans Built for Every Business
Choose the ideal plan with powerful features, modules, and limits designed to scale your operations effortlessly.
Free Plan
₹0.00 Pay Monthly
Best plan to start with. Create menu for your restaurant and let the customers check it out.
Get StartedStarter Plan
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
Get StartedGrowth Plan
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
Get StartedPro Plan
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
Get StartedBest plan to start with. Create menu for your restaurant and let the customers check it out.
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
- Menu
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- Menu Item
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10 per plan
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100 per plan
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500 per plan
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Unlimited
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- Table
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- Reservation
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- Order
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100 per day
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Unlimited
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Unlimited
- Customer
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- Staff
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5 per plan
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20 per plan
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Unlimited
- Report
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- Delivery Executive
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- Waiter Request
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- Expenses
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- Settings
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- Cash Register
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- Multiple Kitchen
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- Loyalty
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- Hotel
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- Sms
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- AI Assistant
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- ONDC
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- CRM
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- Microsite
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- Online Store
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- Online Service
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- permissions.modules.Feedback
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- permissions.modules.Marketing
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Restaurants Are Choosing OnePe
Join restaurants across India using OnePe to simplify operations, manage orders and grow their business.
Reconcile Settlements & Secure Your Cash Registers
Start tracking refunds and automating payment gateway reconciliation with our 14-day free trial. No credit card required.
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