Know Every Diner By Name
With Advanced Guest Profiles
Capture guest contact details, track favorite dishes, dietary preferences, and total spend history automatically. Deliver VIP hospitality that keeps diners coming back.
How it works
Smart CRM in 3 Simple Steps
From automatic profile creation to preference tracking and personalized service.
Diner profiles are created automatically when guests scan table QR codes, pay via UPI, or place orders.
Log favorite meals, seating preferences, allergies, special occasions, and total spend history.
Staff greet regulars by name and cater to specific preferences, delivering exceptional hospitality.
CRM Tools
Comprehensive Guest Database Features
Everything you need to manage diner relationships and build brand loyalty.
Store names, phone numbers, email addresses, visit frequencies, and total lifetime spend.
Tag guests with dietary restrictions, seating preferences, and favorite beverage choices.
Review complete past order items and receipts for every customer instantly at POS.
Automatically identify and categorize top-spending patrons as VIP guests for special attention.
Never miss a guest's birthday or anniversary with automated milestone alerts and vouchers.
Send tailored messages directly to specific guest segments based on their dining habits.
Customer profiles sync across all your restaurant outlets so regulars enjoy VIP treatment everywhere.
Analyze customer lifetime value, retention rates, and visit frequency reports from your dashboard.
Dashboard
Executive Guest Directory & Analytics
Gain deep visibility into your customer base, track VIP spending patterns, and identify high-value patrons effortlessly.
Lookup any customer by phone number, name, or email in seconds to view their complete history.
Identify your top 100 highest-spending regular diners and reward their continued patronage.
Review customer feedback scores tied directly to individual diner profiles and visit dates.
Send automated booking confirmations and personalized thank-you notes via WhatsApp.
Maintain unified customer profiles across all your restaurant branches effortlessly.
Export customer directories and spending reports into Excel or CSV formats.
Identify patrons who haven't visited in over 30 days to trigger win-back promotions.
Track which tables or sections your VIP diners prefer to sit in during visits.
Enterprise-grade encryption ensures your customer contact lists remain private and secure.
Benefits
Why Restaurants Adopt Our CRM System
Build lasting diner relationships, boost retention, and deliver memorable hospitality.
Personalized service and preference tracking increase customer retention rates by up to 50%.
Greet regulars by name and remember their favorite dishes to create an unforgettable dining experience.
Build a direct diner database without depending solely on food delivery aggregators.
Recognizing high-value patrons encourages higher order values and bigger tips for staff.
Diner profiles populate automatically in the background without any manual data entry required.
Guest history appears directly on the POS screen whenever a regular patron places a new order.
Testimonials
Loved by Restaurant Owners
See how our CRM transformed diner hospitality and repeat visits.
"Knowing our regular guests' favorite dishes and wine choices before they even order has taken our restaurant hospitality to a five-star level."
"Our staff love seeing diner allergy alerts and past order history right on their POS screens. It prevents mistakes and delights our guests."
"Building a direct customer database has given us complete independence from food aggregators. Our repeat customer rate is up 50%."
FAQ
Frequently Asked Questions
Everything you need to know about our restaurant CRM and customer management.
Simple, Transparent Plans Built for Every Business
Choose the ideal plan with powerful features, modules, and limits designed to scale your operations effortlessly.
Free Plan
₹0.00 Pay Monthly
Best plan to start with. Create menu for your restaurant and let the customers check it out.
Get StartedStarter Plan
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
Get StartedGrowth Plan
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
Get StartedPro Plan
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
Get StartedBest plan to start with. Create menu for your restaurant and let the customers check it out.
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
- Menu
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- Menu Item
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10 per plan
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100 per plan
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500 per plan
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Unlimited
- Item Category
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- Area
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- Table
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- Reservation
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- KOT
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- Order
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100 per day
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Unlimited
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Unlimited
- Customer
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- Staff
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5 per plan
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20 per plan
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Unlimited
- Report
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- Delivery Executive
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- Waiter Request
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- Expenses
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- Payment
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- Settings
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- Cash Register
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- Inventory
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- Kiosk
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- Multiple Kitchen
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- Loyalty
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- Hotel
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- Sms
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- AI Assistant
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- ONDC
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- CRM
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- Microsite
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- Online Store
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- Online Service
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- permissions.modules.Feedback
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- permissions.modules.Marketing
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Restaurants Are Choosing OnePe
Join restaurants across India using OnePe to simplify operations, manage orders and grow their business.
Know Every Diner By Name & Boost Retention
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