Know Every Guest
By Name, Taste, and Preference
Automatically record guest preferences, favorite dishes, special dates, allergies, and visit history to deliver five-star personalized hospitality that turns casual diners into lifelong regulars.
How it works
Seamless Guest Profiling in 3 Steps
Turn every transaction into valuable customer insights automatically.
Customer details, phone numbers, and orders are captured automatically during POS checkout or online booking.
Staff easily log favorite meals, seating preferences, anniversaries, and allergy notes directly into the profile.
When the guest returns, staff see their complete history instantly to deliver tailored, VIP service.
CRM Tools
Comprehensive Guest Profiling Features
Everything you need to understand your diners and build lasting loyalty.
Track every visit, total spend, preferred items, and average ticket size.
Log birthdays and anniversaries to trigger automated greetings and offers.
Highlight peanut allergies, vegan preferences, or spice level tolerances clearly.
Remember if a guest prefers corner booths, patio tables, or quiet corners.
Automatically segment guests into Bronze, Silver, Gold, and Platinum tiers.
Review past customer feedback scores and complaints associated with each profile.
Send personalized WhatsApp or email promotions based on customer dining habits.
Identify your top 10% highest-spending patrons and reward their loyalty.
Dashboard
Powerful CRM Control for Staff and Owners
Empower your front-of-house team with instant guest intelligence. When a reservation or order is pulled up, staff instantly see everything they need to make the diner feel special.
Type a phone number at the POS to instantly pull up guest history and preferences.
System flags upcoming birthdays so you can send special discount invites automatically.
Add custom staff tags like 'Prefers extra ice water' or 'Always tips well'.
Send personalized offers and booking confirmations directly via WhatsApp Cloud API.
Customer profiles sync across all your restaurant branches seamlessly.
Easily export your guest database or import existing spreadsheets anytime.
Spot regular guests who haven't visited in 30+ days and re-engage them automatically.
Monitor whether guests visit weekly, monthly, or only on special occasions.
Enterprise-grade encryption ensures your customer database remains fully secure.
Benefits
Why Restaurants Need Guest Profiling
Deliver exceptional hospitality that keeps diners coming back.
Personalized attention creates emotional connections, driving up repeat visits significantly.
Make high-spending guests feel like royalty by greeting them by name and knowing their favorite drink.
Ensure any staff member can provide consistent, knowledgeable service to returning diners.
Stop mass-blasting promotions. Send relevant offers to diners based on what they actually love to eat.
Loyal regulars spend up to 67% more than first-time customers over their lifetime.
Profiles build themselves in the background as orders and reservations are processed.
Testimonials
Loved by Restaurant Owners
See how customer profiling helped restaurants build unbreakable loyalty.
"Knowing our regular guests' names and favorite wine right when they sit down has completely changed our hospitality game. Our tips and repeat visits skyrocketed."
"The birthday and anniversary tracking is brilliant. We sent automated dessert vouchers and saw a 45% redemption rate on special occasions."
"Tracking food allergies per customer profile gives us tremendous peace of mind and keeps our diners safe. An indispensable tool for any restaurant."
FAQ
Frequently Asked Questions
Everything you need to know about our customer profiling system.
Simple, Transparent Plans Built for Every Business
Choose the ideal plan with powerful features, modules, and limits designed to scale your operations effortlessly.
Free Plan
₹0.00 Pay Monthly
Best plan to start with. Create menu for your restaurant and let the customers check it out.
Get StartedStarter Plan
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
Get StartedGrowth Plan
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
Get StartedPro Plan
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
Get StartedBest plan to start with. Create menu for your restaurant and let the customers check it out.
₹499.00 Pay Monthly
₹4,999.00 Pay Annually Save 17%
Everything in Free + KOT, Waiter Calling, Reservations, Reports, Customer Display System
₹999.00 Pay Monthly
₹9,999.00 Pay Annually Save 17%
Everything in Silver Plan + Inventory, Cash Register, Expenses, Staff Management and Multiple Kitchen
₹1,499.00 Pay Monthly
₹14,999.00 Pay Annually Save 17%
The complete package with Hotel Module including bookings from customer.
- Menu
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- Menu Item
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10 per plan
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100 per plan
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500 per plan
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Unlimited
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- Area
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- Table
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- Reservation
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- KOT
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- Order
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100 per day
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Unlimited
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Unlimited
- Customer
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- Staff
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5 per plan
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20 per plan
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Unlimited
- Report
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- Delivery Executive
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- Waiter Request
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- Expenses
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- Payment
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- Settings
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- Cash Register
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- Inventory
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- Kiosk
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- Multiple Kitchen
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- Loyalty
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- Hotel
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- Sms
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- AI Assistant
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- ONDC
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- CRM
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- Microsite
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- Online Store
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- Online Service
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- permissions.modules.Feedback
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- permissions.modules.Marketing
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Restaurants Are Choosing OnePe
Join restaurants across India using OnePe to simplify operations, manage orders and grow their business.
Turn First-Time Diners Into Lifelong Regulars
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